Analytics Report Bug: Multiple Users in Groups

Issue Description

Our vendor has identified a bug in the Analytics report when running it on groups with multiple users. The bug affects the accuracy of reported usage values. To ensure accurate reporting, tenants with multiples users in their groups are advised to follow a specific workaround.

Affected Users

This issue impacts tenants in groups with multiple users who utilize the Analytics reports to monitor the usage of their Cloud Object Storage service.

Bug Details

The bug specifically affects the calculation of usage values for tenants with multiple users when running Analytics reports at the group level and not specifying a user name in the User field (this defaults to '*'). In such cases, the reported usage values may be inaccurate, and therefore, the data provided may not reflect the true usage of your Cloud Object Storage consumption.

Workaround

To mitigate the issue and ensure accurate reporting, tenants with groups containing multiple users are advised to follow these steps:

1. Login to Cloud Object Storage
2. Navigate to the Analytics tab
3. Enter the username of a specific user in the User field

4. Make any preferred modifications to the report parameters (account, time period, granularity, etc) and select List
5. Collect the Maxiumum reported usage value of the latest record

6. Repeat steps 3 - 5 for each user in your group

7. Manually calculate the total usage by summing up the values from each individual report

Conclusion

We apologize for any inconvenience caused by this bug in the Analytics report. By following the workaround described in the document, you can continue to monitor you Object Storage usage accurately. We appreciate your understanding and are commited to addressing and resolving the issue as swiftly as possible.