---
title: "Data Protection"
slug: "data-protection"
updated: 2025-02-25T16:19:48Z
published: 2025-02-25T16:19:48Z
canonical: "kb.expedient.com/data-protection"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.expedient.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Data Protection

## Service Overview

Cloud Data Protection is Backup as a Service that allows clients to protect their data while removing the overhead of maintaining capacity and management of the platform itself. As a managed service, Expedient maintains the platform and manages capacity so that clients can focus on what data and applications they're protecting and not the platform doing the protection. Clients have full access to recover data on their schedule and Expedient is available to assist with recoveries, providing a layer of support in a critical situation. With support for multiple operating systems, databases, and even cloud resources, clients can rest easy knowing their data is safe in case of accidental deletion or ransomware attack.

## Service Features

- Pay per TB used
- Encryption at rest
- Immutable backups
- Deduplication and compression
- Available as a multi-tenant or dedicated platform
- Easy to use management portal
- 24x7x365 support for backup and restore assistance
- Can be deployed on-site for ROBO needs
- Replication to Expedient and between Expedient locations for resiliency
- Customizable retention schedule
- Archive to object storage

## Default Deployment Settings

- 2 week or 4 week retention
  - Custom retention periods available
- All Enterprise Cloud VMs backed up from creation
- Deduplication, compression and erasure coding enabled
- Encryption-at-rest and in-flight enabled

## Use Cases

- Virtual Machine backups
  - On-premises virtual machines
  - Expedient virtual machines
  - Hyperscale virtual machines
- Operating system backups
  - Windows
  - Linux
  - AIX
- NAS backups
  - File servers
  - Expedient Cloud File Storage
  - NAS appliances
- Database backups
  - Microsoft SQL
  - Oracle
  - DB2
- Application backups
  - Microsoft 365 (Exchange, OneDrive, Sharepoint)
- Long term archive to object storage
  - Expedient Cloud Object Storage
  - Amazon S3 and S3-compatible storage

## Responsibility and Accountability Matrix

| **Cloud Data Protection Responsibility Matrix** |
| --- |
| **Task** | **Expedient** | **Client** | **Co-Managed** | **Co-Managed tasks can be performed by Expedient or Client based on Client's preference** |
| Procure, Install, Configure, Manage and Maintain Hosted Hardware | X |  |  |  |
| Procure, Ship, Configure, Manage and Maintain Hardware | X |  |  |  |
| Procure, Install, Configure, Manage and Maintain Software | X |  |  |  |
| Capacity Management & Reporting | X |  |  |  |
| Management Console User and Access Management | X |  |  |  |
| Define Backup and Replication Retention Policies |  |  | X | Expedient creates default policies of 2 weeks and 4 weeks. Clients can create additional policies to meet retention needs. |
| Maintain Backup Retention Policy Compliance |  |  | X |  |
| Configure & Manage Retention Policies |  |  | X |  |
| Configure & Manage Backup Jobs |  |  | X |  |
| Configure and Manage Replication Jobs |  |  | X |  |
| Install Agents - Windows |  |  | X | Expedient will not have OS access without OS Management service |
| Configure Agents - Windows |  |  | X |  |
| Install VMware integration | X |  | X | Expedient will configure the VMware integration for Expedient Enterprise Cloud, Dedicated Private Cloud and vColo. This becomes a shared responsibility on ROBO and on-site clusters. |
| Configure VMware integration |  |  | X | After installation all new VMs will be automatically added to the "default" policy, Client or Expedient can move VMs to a specific policy |
| Install Agents - SQL |  |  | X |  |
| Configure Agents - SQL |  |  | X |  |
| Install Agents - AIX |  | X |  |  |
| Configure Agents - AIX |  | X |  |  |
| Monitoring and alerting for failed backups jobs | X |  |  |  |
| Troubleshoot failed backups |  |  | X | Expedient services are limited to tasks inside the backup management console and guidance on tasks inside the OS, Expedient can provide OS management for Windows and would include backup job troubleshooting |
| Restores - VMware |  |  | X | Recovery can be initiated by Expedient via the management console |
| Restores - Windows |  |  | X | Recovery can be initiated by Expedient via the management console |
| Restores - AIX/DB2 |  | X |  | Recovery can be initiated by Expedient via the management console |
| Recovery testing |  |  | X |  |
| Rack, Stack, and Cable on-premises hardware (ROBO and On-site clusters only) |  | X |  | Expedient provides detailed instructions |

## Supported Platforms

| ### Applications/Platforms Supported |
| --- |
| **Expedient Services** - Expedient Enterprise Cloud - Expedient Enterprise Workspace (gold images, persistent desktops) - Expedient Dedicated Private Cloud - Expedient vColo - Expedient Cloud File Storage |
| #### Applications - Exchange 2010 SP3-2016 (for log truncation on virtual servers, DAG and standalone) - M365 (OneDrive, Mailbox, Sharepoint) - Active Directory* **We leverage a combination of full VM backups and the AD recycle bin for this functionality* **Granular restoration of Active Directory is not supported.* |
| #### Databases - Microsoft SQL Server 2008+ (64-bit only) - Oracle 18c for single instance and Oracle RAC Databases (with RMAN) - MySQL and PostgreSQL for dump to file - IBM DB2 |
| #### Guest Operating Systems - Windows Server 2008 to 2022 - Linux: RHEL/CentOS 6.6+ \| SUSE 11 SP4+ \| Ubuntu 14.04+ - BSD |
| #### Hypervisors - VMware ESXi 5.5+ - Nutanix AHV 6.6+ |
| #### Physical Servers - Windows Server 2008 R2+ (64-bit only) - Linux: RHEL/CentOS/Oracle 6.0+ \| SUSE 11 SP4, 12.3, 15.0 \| Ubuntu 14.04 to 18.04 - UNIX: AIX 6.1 TL8 and TL9, AIX 7.1 TL3 SP0+, 7.2 \| Solaris 10, 11 (64-bit only) - AS400 (IBM i) - BSD **Files System only; no bare metal restores but we can restore to VM* **Servers with multiple NICs cannot be supported at this time* |
| **Hyperscale Cloud** - AWS EC2 Instances - Azure Virtual Machines |

| ### Notable Applications/Platforms NOT Supported |
| --- |
| Applications: Microsoft Teams |
| Hypervisors: Hyper-V |