Legacy Management and Monitoring vs Operations CTRL

Management Item

Legacy Management and Monitoring

Operations CTRL

VM Provisioning

Expedient deploys VMs after PCR

Clients can self provision without PCR if vSphere or VCD resources are available,

will be trued up at months end

+Self-service

Patching Scheduling

Configured in Expedient systems

Clients must open ticket for changes

VM tags in Operations Control

+Self-service

OS Monitoring

Linux - watcher script and secretagentmon Agent

Windows - SCOM Agent

Elastic Agent

Expedient ticket +action for standard OS alerts - CPU, memory, disk issues

+Self-service for customized alerts that can be sent to email, webhook, teams or slack channels based on any metric or log that is tracked

Alert Processing

Alert Queue→  Monitoring Analyst → SMC

Elastic Alert → Alert manager → SMC (automated, faster response time)

Internet Service Monitoring

(Ping/http/tcp)

Shared infrastructure, no access to make changes

Can only view timestamp alert history in SMC

Elastic Heartbeat dedicated to client

Client can control configuration

Richer view of real-time metrics and history with graphs in Elastic dashboard

+Self-service

Endpoint Protection

Linux - Not required

Windows - SEP or endgame

Required,

Elastic endpoint security from Expedient recommended. Client may provide an alternate endpoint protection.

Expedient Support

VM Access

SSH/RDP via management network

No management network access,

VM Console only

Expedient Support 

Authentication

Linux - Expedient domain and local, root accounts

Windows - local accounts or domain admin

Checkout temporary local account,

Domain admin for Windows