Operations CTRL
- 03 Jan 2024
- DarkLight
Operations CTRL
- Updated on 03 Jan 2024
- DarkLight
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Service Overview
Operations CTRL is a multi-cloud management and monitoring platform that gives clients the ability to maintain their workloads at scale no matter where they are. As a managed service, Expedient maintains the platform, provides alerting and dashboards, and can perform operating system patching so you can focus on the performance and reliability of your infrastructure. Clients have full access to view and create dashboards, create custom alerts, and set custom patching schedules to tailor the platform to the specifics of a client's organization.
Service Features
- Pay per VM monitored or managed
- Establish a patching profile for clients that allows easy customization on what, when, and how endpoints are patched
- Can be deployed to any cloud or location with internet connectivity
- Traffic encrypted in-flight
- Easy to use management portal
- Self service growth via management portal
- 24x7x365 support for alerting and troubleshooting
Default Deployment Settings
- Standard set of dashboards for operating system monitoring
- Patch playbooks for Windows and Linux operating systems
- Standard alert thresholds for disk space, CPU use, memory use
- Alerts configured to Expedient SMC for client communications
- OS Backups - Either with Expedient solution or client's own solution
- Endpoint Security - Either with Expedient solution or client's own solution
Use Cases
- Platform monitoring
- CPU Usage
- Memory Usage
- Disk Usage
- Dashboards on availability, critical alerts, health, and hot spots
- Patch automation and tagging
- Virtual machine administrative tasks
- Operating System management and monitoring
- Windows
- Linux
Responsibility and Accountability Matrix
Operations CTRL Responsibility Matrix | ||||
Platform | ||||
Task | Expedient | Client | Co-Managed | Co-Managed tasks can be performed by Expedient or Client based on Client's preference |
Procure, Install, Configure, Manage and Maintain Hardware | X |
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|
|
Procure, Install, Configure, Manage and Maintain Software | X |
|
|
|
Capacity Management & Reporting | X |
|
|
|
Management Console User and Access Management |
|
| X |
|
Management | ||||
Install Agents - Windows |
|
| X | Expedient will assist with agent installs |
Configure Agents - Windows |
|
| X |
|
Install Agents - Linux |
|
| X | Expedient will assist with agent installs |
Configure Agents - Linux |
|
| X |
|
Monitoring | ||||
Deploy standard dashboards | X | Expedient creates default dashboards for Expedient services and operating system monitoring. Clients can create additional dashboards to meet more specific needs. | ||
Create custom dashboards | X | |||
Configure Expedient service integrations | X | Expedient will configure all integrations with Expedient services | ||
Monitoring and alerting for alarm thresholds |
| X | Expedient will create a set of default alarms and can assist clients with creating custom alerts and modifying default alerts as necessary | |
Troubleshoot alerts |
|
| X | Expedient services are limited to tasks with the operating system, monitoring agent, and Expedient services. Clients are responsible for application-level troubleshooting |
Supported Platforms
Applications/Platforms Supported |
|---|
Expedient Services
|
Guest Operating Systems
|
Physical Servers
|
Hyperscale Cloud
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On-Premises Workloads
|
Unsupported Platforms
Applications/Platforms Not Supported |
|---|
Operating Systems
|
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