Operations CTRL
  • 03 Jan 2024
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Operations CTRL

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Article summary

Service Overview

Operations CTRL is a multi-cloud management and monitoring platform that gives clients the ability to maintain their workloads at scale no matter where they are. As a managed service, Expedient maintains the platform, provides alerting and dashboards, and can perform operating system patching so you can focus on the performance and reliability of your infrastructure. Clients have full access to view and create dashboards, create custom alerts, and set custom patching schedules to tailor the platform to the specifics of a client's organization.

Service Features

  • Pay per VM monitored or managed
  • Establish a patching profile for clients that allows easy customization on what, when, and how endpoints are patched
  • Can be deployed to any cloud or location with internet connectivity
  • Traffic encrypted in-flight
  • Easy to use management portal
  • Self service growth via management portal
  • 24x7x365 support for alerting and troubleshooting

Default Deployment Settings

  • Standard set of dashboards for operating system monitoring
  • Patch playbooks for Windows and Linux operating systems
  • Standard alert thresholds for disk space, CPU use, memory use
  • Alerts configured to Expedient SMC for client communications
  • OS Backups - Either with Expedient solution or client's own solution
  • Endpoint Security - Either with Expedient solution or client's own solution

Use Cases

  • Platform monitoring
    • CPU Usage
    • Memory Usage
    • Disk Usage
  • Dashboards on availability, critical alerts, health, and hot spots
  • Patch automation and tagging
  • Virtual machine administrative tasks
  • Operating System management and monitoring
    • Windows
    • Linux

Responsibility and Accountability Matrix

Operations CTRL Responsibility Matrix 






Co-Managed tasks can be performed by Expedient or Client based on Client's preference 

Procure, Install, Configure, Manage and Maintain Hardware 




Procure, Install, Configure, Manage and Maintain Software 




Capacity Management & Reporting 




Management Console User and Access Management 






Install Agents - Windows 



Expedient will assist with agent installs

Configure Agents - Windows 




Install Agents - Linux



Expedient will assist with agent installs

Configure Agents - Linux





Deploy standard dashboards


Expedient creates default dashboards for Expedient services and operating system monitoring. Clients can create additional dashboards to meet more specific needs.

Create custom dashboards


Configure Expedient service integrations


Expedient will configure all integrations with Expedient services

Monitoring and alerting for alarm thresholds



Expedient will create a set of default alarms and can assist clients with creating custom alerts and modifying default alerts as necessary

Troubleshoot alerts



Expedient services are limited to tasks with the operating system, monitoring agent, and Expedient services. Clients are responsible for application-level troubleshooting

Supported Platforms

Applications/Platforms Supported

Expedient Services

  • Expedient Enterprise Cloud
  • Expedient Dedicated Private Cloud
  • Expedient vColo
  • Cloud Data Protection
  • Push Button DR
  • Endpoint Security
Guest Operating Systems
  • Windows Server 2016 to 2022
  • Linux: RHEL 7+ |CentOS 7 | Ubuntu 20.04+ | Rocky Linux 8 and 9
Physical Servers
  • Windows Server 2016 to 2022
  • Linux: RHEL 7+ |CentOS 7 | Ubuntu 20.04+| Rocky Linux 8 and 9

Hyperscale Cloud

  • Amazon Web Services
  • Microsoft Azure
  • Google Cloud Platform

On-Premises Workloads

  • Windows Server 2016 to 2022
  • Linux: RHEL 7+ |CentOS 7 | Ubuntu 20.04+| Rocky Linux 8 and 9

Unsupported Platforms

Applications/Platforms Not Supported

Operating Systems

  • Windows
    • Windows Server 2012 R2 and earlier
    • Desktop versions of Windows
  • Linux
    • SUSE
    • CentOS Stream
    • RHEL/CentOS 6.6 and earlier
    • CentOS 8
    • Ubuntu 18.04 and earlier

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