Disaster Recovery
  • 02 Sep 2022
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Disaster Recovery

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Service Overview

Expedient's "Push Button DR" is, by definition, a Disaster Recovery as a Service (DRaaS) product that allows you to protect your applications and recover quickly in the event of a disaster. As a managed service, Expedient maintains the platform and manages recovery resources so that you can focus on your production workloads and business continuity plans. You have full access to declare disasters and initiate failovers when needed, and Expedient is available to initiate a failover and assist with recovery each step of the way.

Service Features

  • Pay per VM replicated and GB of storage consumed
  • Encryption-at-rest and in-flight
  • Protection groups for grouping applications
  • Journaling for granular point-in-time recoveries
  • Self-service portal
  • Full network failover between Expedient locations
  • Replicate from client site to Expedient or between Expedient locations
  • 24x7x365 support for declaring disasters and initiating failovers
  • Multiple RPO options are available

Default Deployment Settings

  • Client networking will be configured on the Expedient platform
  • Workload protection will be configured with the Client's input
  • Networking will be configured for failover between Expedient locations
  • Client will be provided a "test bubble" network for testing
    • This is to prevent IP conflicts with production during the testing
    • This also prevents application, data, and IT service conflicts with production during testing validation
  • Clients will be given access and authenticate to the self-service portal
    • Clients can also contact our Operations Support Center (OSC) to initiate a failover in the event of an actual disaster, or to schedule a test failover. 
    • Please note: DR tests must be scheduled several weeks in advance.
  • Clients are provided a Disaster Recovery runbook outlining the steps to execute a failover operation to be incorporated with a larger DR or Business Continuity plan
  • Clients that declare a disaster or commit to a failover operation, will be asked to reside in a secondary site for a period of time for reverse replication to complete successfully, typically 24- 48 hours depending on the size and change rate of the environment.
  • Data protection and monitoring services will be re-established after a failover AND committed to the secondary site when longer than a 48hr timeframe.
  • Clients may request a DR test during the implementation project or elect to postpone
    1. Postponing a DR test exempts any credit requests during a disaster or future test.
    2. A test plan will be requested from the Client to validate a successful test, including infrastructure, application, and/or end-user acceptance criteria

Use Cases

  • Business Continuity
  • Virtual Machine recoveries
    • On-premises virtual machines
    • Expedient virtual machines
  • Operating system recoveries
    • Windows
    • Linux
  • Database recoveries
    • Microsoft SQL
    • Oracle
  • Mission-critical application recoveries
  • Tier 1/2/3 application recoveries
  • Run Test/Dev/QA workloads outside of recoveries

Recovery Workflows

There are multiple options you can use to perform a disaster recovery of your workloads.

  1. Clients can perform their own recoveries by following these procedures:
    1. For Neal Real-Time RPO (Zerto): Host-to-Host Replication Failover Operations
    2. For 5 Minute RPO (VCDA): VCDA Failover Operations
  2. Clients can contact our OSC to request that Expedient staff perform the failover on their behalf. OSC staff will remain on standby to assist with further disaster recovery tasks, as needed.

Responsibility and Accountability Matrix

Disaster Recovery-as-a-Service Roles and Responsibilities

Activity

Expedient

Client

Co-ManagedCo-Managed tasks can be performed by Expedient or Client based on the Client's preference

Platform Infrastructure and Supporting Hardware Monitoring

X



Platform Infrastructure and Supporting Hardware Break/Fix

X



Firmware Updates

X



Platform Licensing

X



Platform Updates/Patches

X



Virtual Machine Management



X

Expedient will not have OS access without OS Management service

Operating System Licensing


X



Operating System Management


X



Replication Software

X




Replication Software Installation / Configuration



XExpedient will assist with client site installs. Expedient will fully install on Expedient platforms

Replication Monitoring (Success/Failure)



XExpedient will monitor replications and clients will have access to monitoring

Replication Failure Remediation



XExpedient will assist with failure remediation in client site deployments. Expedient will remediate on Expedient platforms.

Workload Protection Configuration



XExpedient will assist with the configuration of workload protection

Failover of Virtual Machines to Secondary Site



XExpedient will assist with failovers

Creation of Disaster Recovery Runbook



X

Declaration of Disaster Recovery Enactment


X



Failback of Virtual Machines to Primary Site



XExpedient will assist with failback

Creation of Bubble Networks

X




Hygiene Check of Operating Systems


X



Validation of Application Functionality


X



Supported Platforms

Applications/Platforms Supported

Expedient Services

  • Expedient Enterprise Cloud
  • Dedicated Private Cloud
  • Virtual Colocation (vColo)
  • Multi-Cloud Firewall
  • Elastic As A Service
  • Load Balancing
  • Hosted DNS
  • Secure User VPN

Databases

  • Microsoft SQL Server
  • Oracle
  • PostgreSQL

Note: Swap directories, log file,s and transaction log repositories may need to be reconfigured to keep RPO in SLA due to the replication software best practice and implementation standards.

Guest Operating Systems

  • Windows
  • Linux

Hypervisors

  • vSphere

Physical Servers

Notable Applications/Platforms NOT Supported

Applications:

Hypervisors: Hyper-V, AHV