Enterprise Workspace
- 16 Sep 2022
- DarkLight
Enterprise Workspace
- Updated on 16 Sep 2022
- DarkLight
Article Summary
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Service Overview
Expedient Enterprise Workspace is a VMware-powered Desktop as a Service platform that allows clients to centralize end-user workloads without sacrificing audio/video capabilities or performance. As a managed service, Expedient maintains the hardware platform, broker updates, broker licensing, and ongoing maintenance so clients can focus on their end users' needs and not the platform the desktops are running on. Clients have full admin access to their pools and virtual machines and the ability to create, update and manage images from a central portal.
Service Features
- Pay per desktop
- Two models of consumption
- Standard sizing
- Resource pools for custom configurations
- Instant clone and persistent desktops are available
- Support for Windows 10
- Performance monitoring to view and troubleshoot user experience issues
- Integration with client Active Directory for desktop joins and user access
- Zoom, Microsoft Teams, and Webex native audio/video offload
- Two-factor authentication
- Storage is encrypted-at-rest
- GPU support available
- Bring-your-own-licensing with the following Microsoft packages:
- Windows 10 E3
- Windows 10 E5
- Microsoft 365 E1
- Microsoft 365 E5
- Microsoft 365 F3
- All of the Microsoft 365 licenses listed contain the necessary Windows 10 licensing.
- OS licensing is also available for purchase from Expedient
Default Deployment Settings
- Client Active Directory domain controller will be deployed to the Expedient platform
- Client private networking will be configured on the Expedient platform
- Tenant resource pools will be configured
- External networking will be configured for client tenants
- Clients will be given access to their tenant admin portal
- Client user directory (i.e., Active Directory) will be configured for authentication
- Clients will be provided with a base Windows 10 image with the latest patches, broker agent, and VMware Tools
- Clients are responsible for OS patching and maintenance of images
Use Cases
- Remote work
- Work from home users
- Contractor access
- Call centers
- Simplification of end-user support
- Engineering workloads
- Healthcare workloads
Responsibility and Accountability Matrix
Enterprise Workspace Responsibility Matrix | ||||
Task | Expedient | Client | Co-Managed | Co-Managed tasks can be performed by Expedient or Client based on the Client's preference. |
Hardware Monitoring | X |
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Hardware Break/Fix | X |
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Firmware Updates | X |
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VMware Licensing | X |
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vSphere Updates | X |
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Performance Management (platform) | X | |||
Broker Support | X | |||
Platform Support | X | |||
Platform Patching | X | |||
Platform Licensing | X | |||
A/V Optimization Setup | X | |||
End User Support | X | |||
End User Configuration | X | |||
Desktop Pool Config & Management | X | |||
User Profile Config & Management | X | |||
Application Deployment/Install | X | |||
Gold Image Creation & Management | X | |||
| Performance Management (agent) | X | |||
Microsoft Licensing | X | Clients can bring their own licensing through License Mobility (Must be Windows 10 E3/E5 or Microsoft 365 E1/E3/F3) or purchase through Expedient | ||
Supported Platforms
Applications/Platforms Supported |
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Expedient Services
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Applications
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Guest Operating Systems
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Notable Applications/Platforms NOT Supported |
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Guest Operating Systems:
Applications:
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