This section provides quick answers to common questions and troubleshooting guidance for the AI CTRL Platform.
Common Questions
Q: How do I know which AI model to choose?
A: Start with the Smart Model Router for most tasks - it will evaluate your question and match it to the correct model. For example, quick simple questions will likely be routed to GPT5 mini for faster processing times. See AI Models for the list of available models with descriptions to better understand the options and find one that best matches your use case.
Q: Can I use AI CTRL Secure Gateway for sensitive company information?
A: Yes, all data that enters the AI CTRL Secure Gateway is managed under Expedient’s Data and Privacy standards ensuring that data is only stored within your organization's infrastructure, ensuring your conversations and data stay private and secure. However, always follow your organization's data handling policies.
Q: What if the AI gives me incorrect information?
A: AI models can make mistakes or provide outdated information. Always verify important information, especially for recent events or current data. Use the Web Search feature for real-time information when needed. See Understanding AI Basics for a better understanding of how AI works.
Q: How long can my conversations be?
A: While AI can handle long conversations, extremely lengthy discussions may lead to decreased response quality. Different models have different limitations. If you notice the AI becoming less focused, consider starting a new conversation and summarizing key points from the previous one.
Q: Can I share conversations with colleagues?
A: Yes, you can share conversations through the Conversation Manager. Look for the share option under the three dots in the conversation title to create a shareable link.
Q: Why am I getting a notification saying AI CTRL wants to “Look for and connect to any device on your local network?”
A: AI CTRL has the ability to create and run a dedicated web-app on your local computer. Allowing the pop-up will enable Google Chrome to download the stand alone app.
Q: Why can’t AI CTRL read all the data or is missing rows in an Excel sheet?
A: Excel sheets are considered structured data (in contrast to unstructured data like written text) which AI struggles to process because it works by fuzzy matching general patterns and not exact values. There are tools and techniques that can be developed for structured data whether it is in an Excel sheet, a database, or some other structured format. AI CTRL Admins can work with Expedient to develop specific workflows.
Quick Troubleshooting
Problem: I can't log in
Verify you're using your organization's correct login page
Ensure you're using your work credentials, not personal accounts
Contact your IT department if login issues persist
Problem: The AI seems to forget what we discussed
Check if you're in the same conversation (not a new chat)
For very long conversations, consider starting fresh with a summary
Ensure you haven't accidentally started a temporary chat
Problem: I need current information but the AI seems outdated
Enable the Web Search feature for real-time information
Use models with web access capabilities like Perplexity Sonar
Verify the information through official sources
Problem: The AI's responses are too generic
Provide more specific context about your situation
Upload relevant documents for the AI to reference
Ask follow-up questions to get more detailed responses
Problem: I can't find a specific feature
Check the Features Reference section of this guide
Look for tooltips by hovering over interface elements
Use the search function in the Conversation Manager
How Do I...?
How do I upload a document for analysis?
Click the + button in the chat interface
Select Upload Files from the menu
Choose the file you want to upload
Ask the AI to analyze or summarize the document
How do I compare responses from different AI models?
Click the + icon next to the current model name
Select an additional model from the available options
Both models will now respond to your messages
Compare their outputs side-by-side
How do I start a conversation that won't be saved?
Click on the model name dropdown in the top-left corner
Scroll to the bottom of the dropdown menu
Click Temporary Chat
Your conversation will not appear in your saved history
How do I search through my previous conversations?
Open the Conversation Manager sidebar
Use the search function at the top of the conversation list
Enter keywords to find relevant past conversations
Click on any conversation to open it
How do I set up a system prompt for all conversations?
Click your profile picture in the top-right corner
Select Settings from the menu
Look for the System Prompt section
Enter your preferred instructions for all conversations
For additional help, contact your organization's IT support or refer to the complete user guide sections above.