Key Terminology

Here is some of the terminology you might hear while working with us:

OSC - Operations Support Center - available 24x7

SMC - Support Management Console - portal that includes our ticketing system

Expedient Market Cities 

• ACM = Allegheny Center Mall, Pittsburgh, PA 
• 810 = 810 Parish Street, Pittsburgh, PA 
• 151 = 151 Neo Park, Cleveland, OH 
• 152 = 152 Neo Park, Cleveland, OH 
• UPA = 5000 Arlington Centre Blvd, Upper Arlington, OH (in Columbus market) 
• DUB = 5700 Innovation Drive, Dublin, OH (in Columbus market) 
• TDP = Tide Point: 1050 Hull Street, Baltimore, MD 
• OWM = 11155 Red Run Blvd, Owings Mills, MD (in Baltimore market) 
• 701 = 701 Congressional Blvd, Carmel, IN (a suburb of Indianapolis) 
• CAB = 1 Cabot Road, Medford, MA (a suburb of Boston) 
• PLA = 3180 Players Lane, Memphis, TN 
• IRN = 4777 W Ironwood Dr, Franklin, WI (Milwaukee) PHX 
• TWN = 2475 West Townley Ave., Phoenix, Arizona 85021 (Phoenix) 
• PHX = 21 East 6th Street, Suite 110 Tempe, AZ 85281 (Phoenix) 
• RVR = 7347 S. Revere Pkwy, Building C, Centennial, CO 80112 (Denver)

Other terminology:

DRaaS - Disaster Recovery as a Service

EEC - Expedient Enterprise Cloud

EEW  - Expedient Enterprise Workspace

ESG - VMware NSX-V Edge Services Gateway

Stretch Network - Typically a network that spans two or more EEC vDCs, often between Expedient datacenter

vDC - Virtual Datacenter (a term used alongside EEC)

VPG - Virtual Protection Group (a term used where Zerto is part of the solution)