Key Terminology
  • 11 Jul 2024
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Key Terminology

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Article summary

Here is some of the terminology you might hear while working with us:

OSC - Operations Support Center - available 24x7

SMC - Support Management Console - portal that includes our ticketing system

Expedient Market Cities 

Expedient has recently decided to move 4 character site codes.  Many of our systems will still use the old site codes.

MarketLegacy Site Code
Updated Site Code
1050 Hull Street, Baltimore, MD
BaltimoreOWM BWI111155 Red Run Boulevard, Owings Mills, MD
1 Cabot Road, Medford, MA
BOS170 Inner Belt Road, Somerville
Cleveland151CLE1151 Neo Park, Cleveland, OH
Cleveland152CLE2152 Neo Park, Cleveland, OH 
ColumbusUPACMH15000 Arlington Centre Boulevard, Upper Arlington, OH
ColumbusDUBCMH25700 Innovation Drive, Dublin, OH
CMH3281 East Powell Road, Lewis Center, OH
DenverRVRDEN17347 South Revere Parkway, Building C, Centennial, CO
Indianapolis701IND1701 Congressional Boulevard, Carmel, IN
MemphisPLAMEM13180 Players Lane, Memphis, TN
MilwaukeeIRNMKE14777 West Ironwood Drive, Franklin, WI
21 East 6th Street, Suite 110 Tempe, AZ
PhoenixTWNPHX12475 West Townley Avenue, Phoenix, AZ
Pittsburgh810PIT1810 Parish Street, Pittsburgh, PA
PittsburghACMPIT2100 South Commons, Suite 001, Pittsburgh, PA

Other terminology:

DRaaS - Disaster Recovery as a Service

EEC - Expedient Enterprise Cloud

EEW  - Expedient Enterprise Workspace

ESG - VMware NSX-V Edge Services Gateway

Stretch Network - Typically a network that spans two or more EEC vDCs, often between Expedient datacenter

vDC - Virtual Datacenter (a term used alongside EEC)

VPG - Virtual Protection Group (a term used where Zerto is part of the solution)

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