Key Terminology

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Here is some of the terminology you might hear while working with us:

OSC - Operations Support Center - available 24x7

SMC - Support Management Console - portal that includes our ticketing system

Expedient has recently decided to move 4 character site codes. Many of our systems will still use the old site codes.

Market	Legacy Site Code	Updated Site Code	Description
Baltimore	TDP		1050 Hull Street, Baltimore, MD
Baltimore	OWM	BWI1	11155 Red Run Boulevard, Owings Mills, MD
Boston	CAB		1 Cabot Road, Medford, MA
Boston		BOS1	70 Inner Belt Road, Somerville
Cleveland	151	CLE1	151 Neo Park, Cleveland, OH
Cleveland	152	CLE2	152 Neo Park, Cleveland, OH
Columbus	UPA	CMH1	5000 Arlington Centre Boulevard, Upper Arlington, OH
Columbus	DUB	CMH2	5700 Innovation Drive, Dublin, OH
Columbus		CMH3	281 East Powell Road, Lewis Center, OH
Denver	RVR	DEN1	7347 South Revere Parkway, Building C, Centennial, CO
Indianapolis	701	IND1	701 Congressional Boulevard, Carmel, IN
Memphis	PLA	MEM1	3180 Players Lane, Memphis, TN
Milwaukee	IRN	MKE1	4777 West Ironwood Drive, Franklin, WI
Phoenix	PHX		21 East 6th Street, Suite 110 Tempe, AZ
Phoenix	TWN	PHX1	2475 West Townley Avenue, Phoenix, AZ
Pittsburgh	810	PIT1	810 Parish Street, Pittsburgh, PA
Pittsburgh	ACM	PIT2	100 South Commons, Suite 001, Pittsburgh, PA

Other terminology:

DRaaS - Disaster Recovery as a Service

EEC - Expedient Enterprise Cloud

EEW - Expedient Enterprise Workspace

ESG - VMware NSX-V Edge Services Gateway

Stretch Network - Typically a network that spans two or more EEC vDCs, often between Expedient datacenter

vDC - Virtual Datacenter (a term used alongside EEC)

VPG - Virtual Protection Group (a term used where Zerto is part of the solution)

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