Service Overview
Operations CTRL is a multi-cloud management and monitoring platform that gives clients the ability to maintain their workloads at scale no matter where they are. As a managed service, Expedient maintains the platform, provides alerting and dashboards, and can perform operating system patching so you can focus on the performance and reliability of your infrastructure. Clients have full access to view and create dashboards, create custom alerts, and request custom patching schedules to tailor the platform to the specifics of a client's organization.
Service Features
- Pay per VM monitored or managed
- Establish a patching profile for clients that allows customization on what, when, and how endpoints are patched in coordination with the Operations Support Center
- Can be deployed to any cloud or location with internet connectivity
- Traffic encrypted in-flight
- Access to monitoring portal powered by Elastic
- 24x7x365 support for alerting and troubleshooting
Default OperationsCTRL Managed Deployment Settings
- Standard set of dashboards for operating system monitoring
- Patch playbooks for Windows and Linux operating systems
- Standard alert thresholds for disk space, CPU use, memory use
- Alerts configured to trigger creation of Expedient SMC for client communications
- OS Backups are required - Either with Expedient solution or client's own solution
- Endpoint Security are required - Either with Expedient solution or client's own solution
Default OperationsCTRL Monitoring Deployment Settings
- Standard set of dashboards for operating system monitoring
- Standard alert thresholds for disk space, CPU use, memory use
- Alerts configured to trigger creation of Expedient SMC for client communications
Responsibility and Accountability Matrix
Operations CTRL Responsibility Matrix | ||||
Platform | ||||
Task | Expedient | Client | Co-Managed | Co-Managed tasks can be performed by Expedient or Client based on Client's preference |
Procure, Install, Configure, Manage and Maintain Hardware | X |
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Procure, Install, Configure, Manage and Maintain Software | X |
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Capacity Management & Reporting | X |
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User access and management through OneLogin |
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| X |
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Management | ||||
Install and configure agents - Windows & Linux |
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| X | Expedient will assist with agent installs and configuration |
| Configuration of patching playbooks - Windows & Linux | X | At client's direction | ||
| Troubleshoot Alerts | X | Expedient services are limited to tasks with the operating system, monitoring agent, and Expedient services. Clients are responsible for application-level troubleshooting | ||
Monitoring | ||||
Deploy standard dashboards | X | Expedient creates default dashboards for Expedient services and operating system monitoring. Clients can create additional dashboards to meet more specific needs. | ||
Create custom dashboards | X | |||
Configure Expedient service integrations | X | Expedient will configure all integrations with Expedient services | ||
Monitoring and alerting for alarm thresholds |
| X | Expedient will create a set of default alarms and can assist clients with creating custom alerts and modifying default alerts as necessary | |
Troubleshoot alerts |
| X | Monitoring only clients are responsible for troubleshooting alerts. | |
Supported Platforms
Applications/Platforms Supported |
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Expedient Services
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Guest Operating Systems
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Physical Servers
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On-Premises Workloads
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Unsupported Platforms
Applications/Platforms Not Supported |
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Operating Systems
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